Return and Withdrawal Policy for Physical Goods
This policy governs returns of SoftClose evening ritual products purchased through quexylanaidhonie.world or arranged via studio correspondence.
Right of withdrawal for EU consumers
Consumers residing in the European Union may withdraw from distance contracts within fourteen days of receiving the goods without stating reasons.
The period begins the day you or a third party named by you, who is not the carrier, acquires physical possession of the final parcel.
To exercise the right, send an unequivocal statement to the admin inbox label listed below or use the contact form referencing your order code.
Withdrawal consequences
SoftClose refunds all payments received, including outbound delivery costs at the standard rate, within fourteen days from notice of withdrawal.
SoftClose may withhold reimbursement until goods arrive back or you supply proof of return shipment.
You bear direct return shipping costs unless goods were defective or mis-described.
Loss of withdrawal for sealed goods
StillAir Room Mist loses withdrawal protection once the safety seal breaks for hygiene and safety reasons, provided SoftClose informed you before purchase.
Downloadable add-ons lose withdrawal rights once streaming or download begins with your consent.
Defective or damaged deliveries
If journals arrive warped by moisture or card decks miscut, notify SoftClose within forty-eight hours of delivery with photographs of the outer carton and SKU label.
SoftClose arranges prepaid return labels when the defect is confirmed and offers replacement stock if inventory allows.
Studio pickup returns
Customers who collect parcels at Prof.-Much-Straße 10 may hand goods back during the next open pickup window without mailing them.
Bring the original receipt email and a government ID matching the buyer name for verification.
Refurbished or bundled offers
If you return only part of a bundle, SoftClose recalculates the discount so remaining items reflect standard individual pricing.
Non-returnable accessories
Complimentary postcards or scent testers marked as gifts with purchase need not be returned unless they alone carried a defect.
Refund method
Refunds use the same payment instrument unless technically impossible, in which case SoftClose offers SEPA transfer with your IBAN.
Commercial purchasers
Business accounts follow the return windows stated in their individual agreements, defaulting to thirty days for unused stock in resale condition.
Environmental note
SoftClose encourages reusing outbound boxes for returns to reduce fiber waste and includes folding instructions in the parcel.
Contact for returns desk
Postal Prof.-Much-Straße 10, 65812 Bad Soden am Taunus, Germany.
Phone +491726551007
admin@quexylanaidhonie.world
Excessive wear after prolonged use
Normal aging of linen thread or card edges after months of use falls outside warranty yet SoftClose may offer refurbishment tips or replacement discounts at its discretion.
Cross-border consumer information
Customers ordering from outside Germany remain protected by mandatory provisions of their country of residence regarding withdrawal and conformity.
Proof of purchase
Retain emails from quexylanaidhonie.world or payment receipts because they accelerate refund processing when order numbers fade from packing slips.
Policy updates
Material changes post on quexylanaidhonie.world and apply to orders placed after the publication timestamp.